Privacy Policy

Last updated: 22 October 2026

faceOS ("faceOS", "we", "us") provides AI digital avatars on holobox devices (21" and 7 ft) and 2D tabletop machines, for rental and purchase in the UAE, with GCC delivery available on request. This policy explains what personal data we collect, why, and the choices you have.

faceOS is operated by [TBC: full registered legal entity name, legal form (e.g. LLC/FZE) and registered address] — referred to in this policy as "faceOS."

Information We Collect

Website forms. When you use our contact, quote, rental enquiry, or "book a demo" forms, we collect the details you submit — typically your name, email, company, phone number, and message.

Face recognition on our devices. Our holobox and tabletop devices can use face recognition to personalise an interaction (for example, recognising a returning visitor). This feature is opt-in only — it is not active unless you choose to use it.

We do not use advertising cookies and do not track you across other websites (see "Cookies and Analytics" below).

How We Use Your Information

We use the information submitted through our website forms only to respond to your enquiry — for example, to send a quote, arrange a rental, or schedule a demo. We do not use it for unrelated marketing without your consent.

Face recognition data collected on our devices is used only to deliver the personalised experience you opted into.

Who We Share It With

Our website forms are delivered by a hosted form service, which processes your submission on our behalf and emails it to our team. [TBC: name of the form-service processor, if we want to disclose it.] This provider does not use your data for its own purposes.

Our WhatsApp contact link opens the WhatsApp application; conversations you start there are also subject to Meta's own WhatsApp terms and privacy policy.

We do not sell your personal data.

Cookies and Analytics

Our website uses cookie-free analytics (in the style of Umami) to understand overall traffic. This does not use cookies and does not track you across other sites. We do not use advertising or retargeting cookies.

Data Retention

We keep the information you submit through our website forms for as long as needed to handle your enquiry, and [TBC: retention period after the enquiry is closed].

Face recognition data is [TBC: default retention period if no "forget me" request is made — e.g., deleted after each session, or kept for a set number of days].

Your Choices and Rights

You can ask us to:

• Be forgotten — if you have interacted with face recognition on one of our devices, you can ask us to delete any related data at any time.
• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data, subject to any legal retention requirements.

To exercise any of these rights, contact us at Hello@faceos.io. We aim to respond within [TBC: response timeframe, e.g. 30 days].

These rights are consistent with the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). [TBC: confirm with legal whether any additional PDPL disclosures — e.g. a named Data Protection Officer or regulator contact — are required before publishing.]

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact Us

Questions about this policy or your data:

Email: Hello@faceos.io
Phone / WhatsApp: +971 54 162 8484